Client Partner

Gyron is a rapidly growing part of NTT, the world’s largest telecommunications service provider, operating highly resilient and energy efficient Data Centres and efficient data centre services, supporting business critical IT applications for some of the world’s biggest and most innovative Cloud Hosting and SaaS Service providers.  Gyron currently owns and operates five state-of-the-art datacentre facilities in the South East of England, with plans to expand its data centre portfolio in the short term future. 

About the Role:  

To assist the Commercial Director with the day-to-day management of both existing and prospect customers.

Specifically, you will:

  • Act as the main Commercial Point of Contact for several “named” customer accounts and hold the responsibility for the management of those accounts throughout across their entire life-cycle period with Gyron
  • Provide commercial support to the broader Gyron customer base (i.e. “unnamed” accounts)
  • Liaise closely with the Commercial Director to form appropriate strategies for the management and development of customer accounts
  • Attend monthly, quarterly or half yearly Service Review Meetings as dictated by customer needs
  • Assist with the preparation of customer facing reports on a monthly or adhoc basis as required by customers
  • Build partnerships across other Company departments as required to foster close working practices with teams that assist the Commercial Team with our day-to-day endeavours
  • Be responsible for the delivery of services (such as new projects and data halls, or for adds/moves/changes) to both existing and new customers
  • Be responsible for the customer service management experience, take ownership of customer issues and provide assistance for resolution 
  • Provide regular updates to internal and external customers on service delivery and service management matters in a timely and professional manner, ensuring that such updates are made via approved Company communication systems
  • Make suggestions for continual process improvement based upon feedback taken from both internal and external customers
  • Act as a point of escalation and ‘stand-in’ as and when required. This applies for your peers and for the Commercial Director
  • Attend supplier meetings as and when required, or would be appropriate to do so 
  • Promote the Company and offer support during tender and RFP processes 
  • Use the Company IT systems and applications as designed and required in order to achieve the best service to both internal and external facing customers
  • Contribute ideas and suggestions for the continual improvement of customer satisfaction and enhancement of processes and practices. This may require formulation of appropriate action plans from time to time
  • Assist with the Budget Planning process on a yearly, half-yearly, or more frequent basis as required by the Finance Director
  • Perform any other duties relevant to the position and for the smooth running of the Company

About you:

To succeed in this role, you will need:

  • Good numerical and literacy skills
  • High levels of computer proficiency
  • Ability to handle confidential matters with discretion
  • Excellent organisational skills with the ability to prioritise
  • Good analytical/problem solving skills
  • The ability to communicate effectively at all levels
  • Have good relationship building skills
  • Be self-motivated and keen to develop, with a willingness and desire to learn
  • To possess initiative with an inquisitive nature, unafraid to ask appropriate questions
  • To possess a clean driving license valid for use in the UK
  • To undergo full security checks to BS7858:2012