Technical Services Manager

About the role:

Gyron is a rapidly growing part of NTT, the world’s largest telecommunications service provider, and provides highly resilient and energy efficient datacentre services, supporting business critical IT applications for customers such as Adobe, Salesforce, Sky, Sony and IBM, from five state-of-the-art datacentre facilities in the South East of England.

It is also currently in the process of integrating its business operations with its sister company e-shelter GmBh, to form a pan-European Data Centre platform able to capture the market opportunity for continued business growth in this sector.

Assisting the Associate Director of Engineering, you will be responsible for providing technical support to the Gyron Data Centre facilities operational teams. You will work alongside our DataCentre Managers to provide technical solutions to problems and assist in closing these out in a timely and professional manner.


As TSM, you will be the general technical expert for all electrical, mechanical, life safety and controls systems and will provide guidance and training to operational teams who operate the facilities.

You will work closely with Gyron’s Technical Department to ensure policy and procedure set by them are adhered to by the site operational team.


Specifically, you will:

  •       Assist the operational teams with technical problem solving and assist in the management of specialist contractors to fix technical issues in a timely and professional manner whilst managing our customers’ and Gyron’s expectations.
  •       Be a High Voltage Authorised Person (HVAP) for several facilities to support critical maintenance, repairs or projects (The site operational teams will lead with support from you)
  •       Consistently delivers clear concise briefing of technical issues to non/less technical colleagues and customers.
  •       Show commitment to the highest professional engineering values and standards, policies and procedures set by the Gyron Technical Department.
  •       Understand how to innovate and encourages creativity and positive change.
  •       Perform the role of Incident Manager. You will own the process whilst the Operational Teams will manage the incidents on site with guidance from you. You will write and submit the incident reports in a timely manner.
  •       Responsible for identifying the root cause following each incident and ensure positive steps are proposed to mitigate similar risk across the organisation.
  •       Obtain an in-depth technical knowledge of each facility covering electrical, mechanical, life safety and control systems within a reasonable period.
  •       Provide training and support to the Critical Facilities Maintenance teams to enhance their technical understanding of the facilities.
  •       Work closely with other group companies to ensure application and implementation of relevant standards, processes and procedures are consistent.
  •       Assist our Head of Critical Facilities Maintenance in conducting technical compliance, statutory and mandatory audits covering both Gyron and our specialist supply partners.
  •       Assisting the Operations Director, plan and lead site scenario training.
  •       Work alongside customers and Gyron Directors when required.
  •       Work very closely with our Technical Department and provide support as and when required.

Any other duties deemed necessary for the smooth running of the Company.


Required experience:

  •       Excellent working knowledge of electrical, mechanical, life safety and control systems within critical facilities/data centres.
  •       Electrical HV & LV authorised person with recent switching experience
  •       A minimum of 5 years in Datacentre/Critical facilities technical management roles
  •       Staff management and development
  •       Have or be in the position to qualify for CEng or IEng
  •       Excellent interpersonal skills and possess and the ability to build and maintain good working relationships and communicate effectively at all levels
  •       Good personal organisational skills with the ability to multi-task, be pro-active and work on own initiative

About you:

To succeed in this role, you will need to:

  • The ability to communicate effectively at all levels with good relationship building skills
  • Good analytical/problem solving skills
  • Excellent organisational skills: clear thinker, able to prioritise and deal with evolving needs, plan their work, operate at pace to high quality    standards
  • Highly competent in MS Office (Word, Excel, PowerPoint etc) and related tools such as SharePoint
  • Good numerical and literacy skills and high levels of computer literacy
  • Be pro-active, responsive and able to prioritise and deal with evolving needs, working at pace to very high-quality standards.
  • Able to work on your own initiative – developing and implementing detailed approaches that win support, based on high-level output. 
  • Possess excellent interpersonal skills – able to establish and develop productive working relationships internally and externally at all levels. 
  • To possess a clean driving license valid for use in the UK
  • To undergo full security checks to BS7858:2012